Please read before you book. By requesting an appointment you agree to these terms.
The short version
A $20 deposit confirms your appointment. It comes off your total. If you do not show up, or cancel late, you lose the deposit.
1. Booking and deposit
Every online request needs a deposit to be confirmed (currently $20, never more than the price of the service). Your time is not held until we receive it.
We message you with payment options. Send the deposit and let us know once it is sent.
If we do not receive the deposit within 24 hours of your request, the request is cancelled automatically and the time is released to other clients.
Your deposit is deducted from the total on the day of your appointment.
2. Cancelling and rescheduling
Please give at least 24 hours' notice. If you do, we will move your deposit to a new date.
Cancellations or changes with less than 24 hours' notice forfeit the deposit.
Deposits are not refunded as cash. They can be moved to a new appointment when notice is given in time.
If we have to cancel, we will offer you a new time or a full refund of your deposit.
3. No-shows and late arrivals
If you do not show up for your appointment, the deposit is kept and you will need a new deposit to book again.
Please arrive on time. If you are more than 15 minutes late we may need to shorten the service or reschedule, and the deposit may be forfeited.
4. Your appointment
Arrive with clean, polish-free nails. Removal of existing product, repairs and extra art may add time and cost.
Prices on the website are starting prices. Length, shape and custom art can change the final price, and we will tell you before we start.
Please tell us about any allergies, skin or nail conditions. We may decline a service if it is not safe.
Please come alone unless you have arranged otherwise, so we can keep the studio calm and on schedule.
5. Satisfaction
If something is not right with your set, contact us within 7 days and we will happily fix it. Damage from everyday wear or from not following aftercare is not covered.
6. Payments
The balance is due at the end of your appointment using one of the payment methods we list.
We may share photos of finished sets on our website and social media. Tell us if you would rather we did not.
7. Your information
We only use your name, phone and email to manage your booking and contact you about it. We do not sell your information.